CPE Credits: 2

Learning Objective 1: Define the boundaries that are being challenged

Learning Objective 2: Explain the impact when issues remain unaddressed

Learning Objective 3: Prescribe tactics that will remove ego, biases, and bad feelings from the situation

Learning Objective 4: Formulate better mutual understanding

Learning Objective 5: Organize the appropriate agenda for a difficult conversation meeting

Field of Study 1: Communications

Program Level (Basic, Update, Intermediate, Advanced, Overview): Update

Prerequisites: None

Advanced Preparation: None

Instructional Delivery Method: Group Internet Based

Course Registration Requirements: Online Registration

Designed For: CPAs in Industry & Public

Course Developer: WSCPA

Refund/Cancellation Policy: Please contact the ACPEN help desk - 1-800-747-1719 or help@acpen.com if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer.

Complaint Resolution Policy: Please contact Anne Taylor for any complaints. anne.taylor@acpen.com, (972-377-8199).

Official Registry Statement: Business Professionals' Network, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN, 37219-2417. Web site: www.nasba.org

Difficult conversations are those discussions you avoid, yet avoidance damages your integrity!

This webcast provides participants with a personal strategy for finding the confidence to face the issues that must be addressed before tensions escalate.  We will explore and apply some of the 11 specific steps for using feedback to open dialog and reduce misunderstandings.  Using a predefined agenda and doing the preparation work, you will discover how easy it is get past negative emotions or biases and focus on the solutions to the problem.  You will be able to face any and all difficult conversations with confidence and poise.

Difficult conversations are a challenge for everyone, not just you.  This is why misunderstandings linger and then turn into tension, conflict, and eventually silos.

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