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Live Webcast Replay

The Value of Conflict

Total Credits: 4 including 4 Communications and Marketing - Non-technical

Average Rating:
ACPEN Industry Institute |  Industry |  Practice Management |  Technology
Michelle Tillis Lederman
Course Levels:
4 Hours
Access for 30 day(s) after program date.

Please Note: Programs with a ☾ insignia begin after 5pm or air on the weekend.


Poorly handled conflicts can lead to break downs in communication, reduced morale, and higher turnover. However, when managed well, conflict has the potential to bring value to the organization and the team. Conflict is a costly and often mishandled occurrence in the workplace. Successful conflict resolution occurs by listening to and providing opportunities to meet each side’s needs, and adequately addressing their interests so that they are each satisfied with the outcome. In this you will learn the different conflict modes, how to choose the appropriate strategy for your situation, and how relationships impact your ability to promote the positive outcomes and minimize the negative outcomes of conflict.

Basic Course Information

Learning Objectives
  • Understand the power and potential of conflict in the workplace
  • Learn the five conflict handling modes, positional and problem solving strategies
  • Choose the best approach to addressing a conflict situation
  • Develop techniques to improve conflict communications and relationships
  • Adopt strategies to deal with difficult personalities

Major Subjects
  • Conflicts

Course Materials


Michelle Tillis Lederman Related seminars and products: 10

Michelle Tillis Lederman, named one of Forbes Top 25 Networking Experts, is the author of  four books including the internationally known, The 11 Laws of Likability, and her latest  book, The Connectors Advantage. Michelle is the founder and CEO of Executive Essentials, which provides customized communications and leadership coaching and training programs.  Michelle believes real relationships lead to real results and specializes in teaching people how to communicate with confidence, clarity, and connection. 

Her clients include JPMorgan, J&J, Deutsche Bank, Target, MetLife, Sony, Ernst & Young, and Madison Square Garden. Passionate about education, Michelle served as an Adjunct Professor at NYU, on the faculty of the American Management Association, Lehigh Executive Education, and Rutgers Executive Education and the advisory board of Kean’s Global Business School. 

A regular in the media, Michelle has appeared on or been quoted by CBS, NBC, Fox, NPR, CNBC, the NY Times, the Wall Street Journal, Working Mother, US News & World Report, MSNBC, Forbes and USA Today among many others.

Michelle spent a decade in finance with positions in audit, M&A, financial consulting, VC, and hedge fund investing. She received her BS from Lehigh University, her MBA from Columbia Business School, and her coaching certification from iPec and holds the PCC certification from the International Coaching Federation. Executive Essentials is a certified Women Business Enterprise.
To learn more about Michelle, visit:

YouTube Channel: 


Fri, Mar 05, 2021 - 02:00pm to 05:35pm EST
Tue, Mar 16, 2021 - 10:00am to 01:35pm EDT
Thu, Apr 01, 2021 - 02:00pm to 05:35pm EDT
Mon, Apr 19, 2021 - 10:00am to 01:35pm EDT
Wed, May 05, 2021 - 02:00pm to 05:35pm EDT
Fri, May 14, 2021 - 10:00am to 01:35pm EDT
Tue, Jun 01, 2021 - 02:00pm to 05:35pm EDT
Sat, Jun 19, 2021 - 10:00am to 01:35pm EDT
Sat, Jul 10, 2021 - 02:00pm to 05:35pm EDT
Tue, Jul 20, 2021 - 10:00am to 01:35pm EDT
Wed, Aug 04, 2021 - 02:00pm to 05:35pm EDT
Sat, Aug 14, 2021 - 10:00am to 01:35pm EDT
Thu, Sep 09, 2021 - 02:00pm to 05:35pm EDT
Fri, Sep 17, 2021 - 10:00am to 01:35pm EDT
Mon, Oct 04, 2021 - 02:00pm to 05:35pm EDT
Sat, Oct 16, 2021 - 10:00am to 01:35pm EDT
Thu, Nov 04, 2021 - 02:00pm to 05:35pm EDT
Tue, Nov 23, 2021 - 10:00am to 01:35pm EST
Tue, Dec 07, 2021 - 02:00pm to 05:35pm EST
Sat, Dec 18, 2021 - 10:00am to 01:35pm EST

Additional Info

Basic Course Information

Prerequisites None
Advanced Preparation None
Designed For All
Original Recording Date 11/06/2018
Yellow Book No
Course Developer Michelle Tillis Lederman
Date Added to Catalog 11/28/2018

Additional Information

Complaint Resolution Policy Please contact Anne Taylor for any complaints., (972-377-8199).
Official Registry Statement

Business Professionals' Network, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

Instructional Delivery Method Group Internet Based
Course Registration Requirements Online Registration
Refund/Cancellation Policy Please contact the ACPEN help desk 1-877-602-9877 or if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer.



Overall:      4.4

Total Reviews: 46


Alan B

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Jeffrey K

"Great information!"

Carol O

"I did the ACPEN several years ago and had trouble with the internet. It's great today! Thank you"

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